Privacy Policy

1. Who We Are

Balaji Builds (also known as Balaji Constructions) is a platform that connects clients with construction professionals — civil engineers, structural engineers, architects, contractors and interior designers — and facilitates direct property listings between owners and buyers. We are based at Gurmatkal, Yadgir District, Karnataka, India and serve users across India.

For questions about this policy, contact us at admin@balajibuilds.com.

2. What Information We Collect

We collect different information depending on how you use the platform.

2a. Visitors (all users)

• Analytics data — page views, session duration, device type, browser, country, and navigation paths. Collected via Google Analytics 4 and Microsoft Clarity.
• Heatmaps & session replays — Microsoft Clarity records anonymised scroll behaviour and clicks to help us improve the site's usability. No passwords or payment details are ever recorded.
• Cookies — see Section 6 for full details.

2b. Clients contacting engineers

• Full name, phone number, email address
• Project type, estimated budget, project description
• This information is stored to let engineers respond to your enquiry and to prevent spam from a single source.

2c. Engineers registering on the network

• Full name, phone number, email address
• Professional specialisation, city / location, years of experience
• Approximate GPS coordinates (used to place you on the engineer map)
• Optionally: Degree Certificate, Government / National ID, Professional Licence, project portfolio documents. Uploading these is entirely voluntary. They are reviewed only by our admin team to assess your profile and are not shared with clients.

2d. Property listers

• Property type, address, location coordinates, asking price
• Owner's name and mobile number (shared with interested buyers upon enquiry)
• Site photos uploaded by the lister

2e. Contact form submissions

• Name, phone number, email address, service type, budget range, and message content

3. How We Use Your Information

• To operate the platform — displaying engineer profiles, property listings, and facilitating connections between parties.
• To verify professionals — our admin team manually reviews submitted registration details and any optional documents before approving an engineer profile.
• To protect our users — we enforce daily contact limits to prevent engineers' details from being harvested, and we review project enquiries for seriousness before revealing engineer contact information.
• To improve the platform — aggregated, anonymised analytics data helps us understand which features are useful and where we can improve.
• To communicate with you — we may send you a confirmation email when your engineer profile is approved or when there is an important update to our policies.
• To comply with law — we may process or retain data where required by applicable law or in response to a valid legal request.

We do not use your data for automated decision-making or profiling that produces legal or significant effects on you.

4. How We Store and Protect Your Data

Your data is stored in a managed PostgreSQL database provided by Supabase, with servers located in the European Union (Frankfurt, Germany). The platform is hosted on Vercel (global edge network). Both providers maintain industry-standard security certifications.

• All data is transmitted over HTTPS (TLS 1.2+).
• Database access is restricted to authenticated admin accounts only.
• Document files (degree certificates, IDs, photos) are stored in a private Supabase storage bucket — they are not publicly accessible via any URL.
• No payment card data is ever collected or stored on our systems.

While we take all reasonable precautions, no system can be guaranteed 100% secure. If you suspect a breach involving your data, please contact us immediately at admin@balajibuilds.com.

5. Sharing of Information

We never sell your personal data. We share information only in the following limited circumstances:

• Engineer ↔ Client connections — when a client submits a verified project enquiry, their name and project details are shown to the relevant engineer. The engineer's contact details are shared with the client only after the enquiry is reviewed.
• Property owner ↔ Buyer connections — a property owner's contact details are shared with a buyer who submits an enquiry through the platform.
• Service providers — we use Supabase (database & storage), Vercel (hosting), Google Analytics, and Microsoft Clarity. Each provider processes data only as needed to provide their service and under their own privacy commitments.
• Legal obligations — we may disclose information if required by a court order, law enforcement agency, or other government authority with jurisdiction.

6. Cookies

We use the following types of cookies:

• Essential cookies — required for the platform to function (e.g., session state, daily contact limit tracking). These cannot be disabled.
• Analytics cookies — Google Analytics 4 uses cookies to measure site traffic and usage patterns. Data is aggregated and anonymised.
• Behaviour analytics — Microsoft Clarity uses cookies to generate heatmaps and session replays. No personally identifiable information is captured in recordings.

You can disable non-essential cookies through your browser settings at any time, though this may affect some site functionality.

7. Data Retention

• Engineer profiles — retained until the engineer requests deletion or the profile is removed by an administrator.
• Uploaded documents — retained alongside the engineer profile. Deleted when the profile is deleted.
• Client enquiry data — retained for up to 12 months to allow follow-up and to detect abuse patterns.
• Property listings — retained until the lister requests removal or the listing is taken down by an administrator.
• Analytics data — retained per Google Analytics and Microsoft Clarity's standard retention periods (14 months for GA4 by default).

8. International Transfers

Balaji Builds serves users across India. Your data may be processed by our service providers (Supabase, Vercel, Google, Microsoft) in data centres located outside India. These transfers are subject to the providers' data processing agreements and applicable data protection frameworks.

9. Your Rights

Regardless of your location, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate information.
• Deletion — request that we delete your profile, documents, and associated data.
• Withdrawal of consent — if you previously gave consent for optional uploads, you may withdraw it at any time and request removal of the relevant files.
• Objection — object to how we process your data in certain circumstances.

To exercise any of these rights, email us at admin@balajibuilds.com. We will respond within 7 business days.

10. WhatsApp Messaging

Balaji Builds uses the WhatsApp Business API (provided by Meta Platforms, Inc.) to send administrative notifications. Specifically:

• When a client submits an enquiry, an engineer applies, or a property listing is submitted through our website, our internal admin receives an automated WhatsApp notification with the submission details.
• We do not send unsolicited marketing messages to any user via WhatsApp.
• Phone numbers you provide are used solely to facilitate contact between our platform and the relevant parties. They are never sold or shared with third parties for marketing purposes.
• WhatsApp messages are subject to Meta's own Privacy Policy.

11. Children's Privacy

Our platform is intended for adults and construction professionals. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of the platform after changes are published constitutes acceptance of the updated policy. We encourage you to review this page periodically.

13. Contact Us

For any privacy-related queries, requests, or concerns: