Refund & Cancellation Policy

1. What this policy covers

This policy applies to payments made to Balaji Builds (operated by Balaji Constructions, Gurmatkal, Karnataka) through our website at balajibuilds.com.

We charge for three things, and this policy covers all of them:

• A one-time ₹199 fee to add a project to your Balaji Workspace account, once your free trial project has run its course — see section 4.
• A one-time ₹149 fee per additional team member on a project, once you have used the 2 members every project includes free. Members are bought for one specific project and are not shared between projects — see section 4.
• Design & documentation services we prepare ourselves and deliver online — floor plans, elevations, structural design, estimates, BOQ, mutation drawings and similar. Quoted per project — see section 4a.

Full details of both are on our Pricing page.

Our marketplace — searching for professionals, listing your profile, listing property or materials, and posting requirements — is free of charge, as is Balaji Invoice. No payment is taken for those services, so no refund arises.

2. Cancellation

The ₹199 project fee and the ₹149 team-member fee are both one-time charges, not subscriptions. There is nothing recurring to cancel — we do not store a payment mandate, we do not auto-debit your account, and you will never be billed again for a project or a team member you have already paid for.

You can stop using Balaji Workspace at any time, and you can ask us to close your account entirely by writing to admin@balajibuilds.com. Closing your account does not by itself trigger a refund of a project slot you have already used.

3. When we refund in full

We will refund the entire amount, without question, in any of these situations:

• Money was deducted but the project slot was not added to your account.
• You were charged more than once for the same project slot.
• A technical failure on our side prevented you from using what you paid for.
• You were charged in error — for example, a payment went through for an account that is not yours.

In these cases you do not need to give a reason and there is no time limit beyond what your bank allows for the transaction to be traced. Contact us with the payment reference and we will resolve it.

4. Change of mind — Balaji Workspace

If you paid for an additional project and then decide you do not want it, write to us within 7 days of the payment. We will refund you in full provided the project has not been meaningfully used — meaning you have not built up substantial records in it such as site logs, labour attendance, expenses or uploaded documents.

We take a fair and practical view of this. A project you created and left empty will always be refunded. A project you have run a site through for a month will not, because the software has already done the job you paid for. If it is a borderline case, we will decide it in your favour.

4a. Cancelling design & documentation work

These services are quoted and accepted per project, so refunds work on how far the work has progressed at the moment you tell us to stop:

• Before we start — you cancel after paying but before we begin drafting: full refund, no deduction.
• Work in progress — we refund the balance for the parts not yet done, and keep only the portion covering work already completed. We will show you what has been prepared so far so the split is verifiable.
• After final delivery — once the completed files have been delivered and are as per the agreed scope, the fee is not refundable. Revisions within that scope remain included at no extra charge.
• If the fault is ours — work not delivered, delivered materially outside the agreed scope, or abandoned by us: full refund, regardless of stage.

A quotation you have not accepted costs nothing and can be dropped at any time. We do not charge for preparing a quote.

Note that statutory approvals are decided by the relevant authority, not by us. If an authority rejects or delays an application, that is not by itself a failure of our service — but if the rejection was caused by an error in what we prepared, we will correct it at no charge, and refund you in full if it cannot be corrected.

5. When we may decline a refund

• The 7-day change-of-mind window has passed and the payment worked correctly.
• The project has been actively used to manage a site, and the request is not about a fault on our side.
• Design or documentation work has been completed and delivered as per the agreed scope.
• The account was suspended or removed for a breach of our Terms of Service — for example fraudulent registration details or abuse of the platform.
• The request is for something we never charged you for, such as a marketplace listing or an enquiry.

If we decline a refund we will tell you why, in writing. Nothing in this policy limits any right you have under the Consumer Protection Act, 2019 or other applicable Indian law.

6. How to request a refund

Contact us by any of the methods below and include:

• The mobile number registered on your Balaji Builds account
• The date and amount of the payment
• The payment or order reference, if you have it (it appears in your bank or UPI app statement)
• A brief description of the problem

7. How long a refund takes

7a. Our response

We acknowledge every refund request within 2 business days and decide it within 7 business days of receiving the details listed above.

7b. Processing

Approved refunds are initiated within 3 business days of approval and are returned to the original payment method — the same UPI ID, card or bank account you paid from. We cannot redirect a refund to a different account.

7c. Time to reach you

Once initiated, the money typically reaches you in 5 to 7 business days, depending on your bank or UPI provider. This last step is controlled by the banking system and is outside our control. We will give you the refund reference so you can trace it with your bank if needed.

Refunds are made in Indian Rupees for the full amount paid. We do not deduct any processing or handling charge from a refund.

8. Failed and pending payments

If a payment fails but money leaves your account, it is usually an authorisation that the bank has not yet released. In most cases the amount is returned automatically within 5 to 7 business days without any action from us. If it has not come back after 7 business days, contact us with the payment reference and we will trace it with our payment gateway partner.

9. Transactions between users

Balaji Builds does not collect, hold or route payments between clients and professionals, or between property buyers and sellers. If you paid a contractor, engineer, supplier or property owner directly, that money never passed through us and this policy does not apply to it. Any dispute about such a payment is between you and that person.

We will, however, act on reports of fraud or misconduct by anyone listed on our platform — see our Terms of Service.

10. Changes to this policy

We may update this policy from time to time. The version published on this page at the time of your payment is the one that applies to that payment.

11. Contact Us